SVP, Business Operations

New York, United States expand job description ↓


The Senior Vice President, Strategic Business Operations leads the business planning, organizational development, key relationship management, and operational integration for the agency. This agency leader is responsible for establishing and maintaining the agency’s annual business planning process, translating executive management vision and goals into operational action plans and managing them to successful completion. In addition, the SVP, Strategic Business Operations oversees integration across departments and subsidiaries and leads all change initiatives in the agency, applying change management methodology to support positive business and employee outcomes. The position reports directly to the Chief Operating Officer and serves as a key thought partner to executive management in shaping the operational vision of the agency and implementing sustainable practices to support long-term agency success.

Direct Reports: The position will have the following direct reports:

  • VP, Business Operations – oversees client business management, key relationship management and contracting, systems management, and information technology
  • Director, Business Integration – manages on-the-ground implementation of agency operational action plans and maintains points of integration between departments and subsidiaries

Functional Responsibilities:

  • Provides strategic quality leadership and business operational management across agency to advance the company’s annual objectives and longer term transformational business goals
  • Translates leadership goals into annual business objectives and institutes annual operational planning across agency departments with subsequent quarterly reviews of progress
  • Maintains operational integration across agency departments and subsidiaries
  • Assesses organizational operating performance and builds strategies to optimize employees, agency capabilities, and financial performance
  • Partners with SVP, Employee Engagement and functional department leads to ensure that agency management teams have established governance, rules of engagement, and team performance metrics based on agency and client business objectives
  • Leads the design and implementation of agency wide operational initiatives
  • Develops strategic vision for evolving agency systems and platforms, and enabling information technology
  • Builds business relationships to enhance operational capabilities and efficiencies
  • Oversees the design and execution of process change
  • Helps define the need for change to support growth of agency business or creation of a more effective operating model within the agency
  • Develops change strategies in the business and organization and considers potential impact on work and team members
  • Responsible for preparing the work environment and interagency partners for change implementation

People Management:

  • Embodies Company Core Values and Behaviors. Sets an example for effective management and leadership
  • Generates trust by maintaining the highest level of consistency between words and actions
  • Shapes staff development for Business Operations department, defining roles and how they translate to work in practice
  • Provides mentorship and coaching to direct and indirect reports and creates and implements plans for their professional skill development
  • Creates a learning environment that ensures people realize their highest potential.
  • Proactively develops talent for the long and short-term, both within and outside their team.
  • Participates in succession planning and talent management practices throughout the year


Experience and Qualifications:

  • At least 10 year of experience managing direct reports
  • At least 5 years of experience managing departments or cross-functional teams
  • Experience successfully designing and implementing large-scale organizational change initiatives
  • MBA or Master’s degree in business or operations related field
  • Strategic thinker who sees the bigger picture and possesses high business and financial acumen
  • Able to build strong, trusting relationships across diverse disciplines
  • Excellent communication and interpersonal skills, with the ability to interface with a broad range of internal and external stakeholders at all levels of the organization.
  • Has a proven track record of delivering results and is action-oriented
  • Able to interact with senior management and be seen as a highly regarded and credible leader with the ability to act on COO’s behalf for interface with stakeholders


Competitive salary and benefits package

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