Account Director (Pharma)

Chicago, Illinois, United States expand job description ↓


General Purpose/Summary of Job:

Under direction from the Vice President, provide proactive direction and manage the implementation of large publication and medical communication plans for various pharmaceutical clients. This is a leadership role, which involves developing long-term, effective client business relationships at the director level. Delivering sustained organic growth for a large account(s) and supporting the achievement of a new business development target for the company.

Primary Duties and Responsibilities:

  • Strategic direction and implementation of large publication and medical communication plans within a single/multiple client roster
  • Key point of contact for Publications Manager and other leads in Medical Affairs
  • Day-to-day management of client accounts to include:
  • Project management and flawless execution of publications and medical communication projects
  • Providing regular communications and updates to clients on the progress of projects
  • Responsibility for forecasting, planning and management of account resources (scientific resources)
  • Accurate financial forecasting for account(s)
  • Leader and driver of communications strategy & planning meetings for account(s)
  • Ability to understand varied therapeutic area science and input into scientific content
  • Accountability for ensuring delivery to agreed company standards on the account and adherence to external standards/guidelines inc. client SOPs
  • Thorough understanding of client and pharma industry environment and how it influences the account
  • Comprehensive understanding and consistent application of principles and processes of a strategic and tactical medical communication program
  • Thorough knowledge of company offerings and how they will meet client/product needs
  • Issue handling, supporting the team or directly with the client
  • Deliver 3-4m contribution annually from account(s)
  • Responsibility for achievement of all relevant account(s) financial targets
  • Overall management/control of account(s) team finances
  • Knowledge of client contracts (MSAs) and responsibility for negotiating pricing on account(s) for standard business
  • Responsibility for making pricing recommendations for non-standard/complex business for approval by the Vice President
  • Focus on growth of existing business with current client base and where appropriate achievement of an individual business development (organic and new) target
  • Proactive development of business with existing and closely related/aligned clients
  • Lead/drive resourcing and preparation of compelling pitches/proposals/ideas generation on business translating from client needs
  • Identify opportunities and follow up leads for new business
  • Achieve business growth target for account(s)/programs as defined by VP/Team Leader
  • Line management - includes training/mentoring/development of Account Manager(s)/Associate Account Manager(s)/Project Coordinator(s) as relevant
  • Owner of account quality standards according to company quality standards and client SOPs
  • Report to VP on account management issues and implications
  • Sharing ideas and best practice within team and across the company
  • Identification of and development of key account drivers within the company
  • Input into account succession planning
  • Input into professional selection and recruitment within account(s)
  • Demonstrate team leadership, motivation and drive


  • A team leader – engenders team spirit
  • Forward thinking and planning for the account(s)
  • Motivator
  • Exhibits cross functional, unit and division collaboration
  • Organized and disciplined
  • Excellent verbal and written communication
  • Confident and decisive, determined and committed
  • Clarity and sound judgment
  • Strong coaching and mentoring skills
  • Promoter of ‘can do’ culture
  • Problem solving and creative ability
  • Excellent social and interpersonal skills
  • Lead by example – a role model


  • 4 to 7 years in an account management role within the pharmaceutical industry and/or medical communications agency environments.
  • A demonstrable track record of managing publication and medical communication plans on both a strategic and tactical level. General knowledge of GPP2 and ICMJE requirements.
  • Networking ability.
  • Strong selling skills.
  • Strong influencing and negotiating skills.


Competitive salary and benefits package.

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