SVP, Client Services

Orange County, California, United States expand job description ↓


The Senior Vice President, Director of Client Services provides strategic direction for sold client business regarding product and marketplace issues. The SVP, Director also provides support and direction to program implementation staff (Client Services team). In their role, they seek to provide strategic consultation to the client(s) within this account and actively pursue new business opportunities with existing or new clients to ensure adequate revenue growth. They also actively participate in preparation for new business pitches and oversee Client Services resource allocation as new business is awarded.

Essential Duties and Responsibilities:

  • Client Management
    • Responsible for developing and maintaining external client and partner relationships
    • Oversee planning and execution of sold business to the complete satisfaction of the client
    • Consult with the client to understand content development and specifications for individual project needs
    • Assist client with developing and executing a plan of action to provide solutions to complex business problems
  • Project Management
    • Determine staffing and service needs based on sold business; allocate appropriately
    • Provide or ensure adequate progress reports on projects to clients and provide ongoing strategic counsel and advice to major clients
    • Attend status meetings; communicate progress on each assigned project at team update meetings
    • Ensure accurate budgeting for recommended products
    • Follow up with team members on given assignments and provide feedback on completed tasks
    • Provide client services team with client-related information necessary for successful project implementation
  • Leadership
    • Provide specific strategic direction (product and market) to Client Services team responsible for execution of sold business
    • Provide staff with client-related information necessary for successful project implementation
    • Assist Client Services and internal team to understand external market developments and how they relate to client business and selling opportunities
    • Train, mentor, and educate all Client Services team members on required topics
    • Actively bridge Client Service, Shared, and Strategic Services teams to solve client or internal process issues
  • Business Development
    • Identify large-scale initiatives for new projects and areas for up-selling to assigned clients
    • Develop and participate in new business presentations
    • Assist with securing greater annual net revenue in new business
    • Investigate and engage in new business opportunities
    • Review and approve proposals and estimates
    • Strive to reach the greatest profitability for all new business
  • Budget Development
    • Ensure staff is up-to-date on financial management and project reconciliations
    • Revise and approve draft budgets for all proposed activities
    • Ensure internal cost control and adherence to agreed-upon budgets
    • Revise and approve draft financial reconciliations on completion of projects
    • Oversee/monitor profitability results for all executed business
    • Liaison with client regarding all financial issues as relates to initial sale and applicable scope changes
    • Prepare, review, and approve applicable internal financial forecasts
  • Departmental Responsibilities
    • Provide standard and customized reports to clients at specified intervals
    • Adhere to PhRMA, FDA, OIG, and ACCME guidelines
    • Attend internal meetings with Sales, Client Services, Meeting Services, Traffic, and other key personnel to discuss project status as required
    • Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for internal project teams to facilitate quality control


  • 10+ years pharmaceutical agency experience and direct client/brand account management
  • 5+ years of managing multiple accounts and team members
  • Extensive experience in a managed markets agency is preferred or similar expertise will be considered
  • Oncology knowledge is a plus
  • Proficient in Microsoft Office
  • Ability to travel up to 10%
  • Bachelor’s degree in marketing, advertising, communications, or related subject is preferred. An advanced degree is a plus.


Competitive salary and benefits package

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