Manager, Speakers Bureau
Responsible for directing the activities of the Speakers Bureau to develop and implement successful pharmaceutical promotional programs for the client(s) by performing the following duties in a timely manner and within department/company standard operating procedures, personally or through subordinates. In addition, this position supports the Accounts Services Department with effective client relations and process development to meet and exceed client needs. This position also works closely with members of the management team of both client(s) and company.
Essential Functions include the following. Other duties and responsibilities may be assigned.
- Manages Speakers Bureau Staff to schedule programs by planning, assigning and directing their daily activities.
- Performs Account Executive duties including client interactions and project budget management. Interacts directly with client contacts and sales management to proactively address client needs and resolve client issues in a timely manner.
- Assumes role of first-line “go-to” person for escalated departmental issues and problem solve in line with organization’s goals and objectives.
- Generates accurate monthly finance reports for clients and company.
- Generates and/or develops additional database reports (as requested) by clients or company.
- May assist management with revenue forecasting.
- Liaises with Compliance Manager to ensure proper guidelines are followed.
- Liaises with Compliance Manager and Accounting Manager to ensure appropriate contracts and W-9s are received to facilitate processing all fees and out-of-pocket expenses.
- Works closely with IT on web and database development for new and existing clients and to meet departmental needs.
- Conducts weekly staff meeting.
- Develops and maintains budget for department.
- Interviews and hires new staff members; may train as needed.
- Manages workload of department and suggests solutions, as necessary.
- Travels to client meetings as necessary.
- Responsible for accuracy of all deliverables developed by the Assistant Manager, Speakers Bureau.
- Understands and can educate staff on PhRMA and OIG guidelines.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities: Directly supervises employees in all Speakers Bureaus in accordance with the organization’s policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel Requirements: Requires ability to travel10% of the time.
Technical Skills: To perform this job successfully, an individual should have knowledge of general office equipment (telephone, fax, computer, copier, printer, scanner, etc.)and a thorough knowledge of audio conferencing and audio/visual equipment technologies and terminologies. An individual should also have a thorough knowledge of database, word processing, email, and spreadsheet softwares and ability to learn various other software applications; Internet; and a thorough knowledge of how to troubleshoot problems/Websites.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Education and/or Experience: Bachelor’s degree from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.Must be able to learn AMA, FDA and PhRMA policies and guidelines and be able to explain to participants.
Competency: To perform the job successfully, an individual should demonstrate the following competencies.
- Adaptability (adapts to changes in the work environment and manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events)
- Organization (keeps work product in an orderly and organized manner; prioritizes & plans work activities; plans for additional resources)
- Manages time effectively (sets and achieves challenging goals; takes calculated risks to accomplish goals)
- Ability to manage multiple deadlines with minimal supervision
- Demonstrates strong attention to detail and thoroughness in others’ work product as well as own work product. Monitors work to ensure quality.
- Demonstrates persistence and overcomes obstacles
- Reacts and executes well under pressure
- Judgment (displays willingness to make decisions; includes appropriate people in decision making process; makes timely decisions; supports & explains reasoning for decisions; understands business implications for decisions; maintains confidentiality; uses discernment; displays orientation to profitability)
- Problem solving (Demonstrates strong analytical thinking skills; identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternate solutions; ability to apply principles of logic or scientific thinking to a wide range of intellectual and practical problems)
- Project management (develops project plans; coordinates projects; communicates changes and progress; completes projects on time and within budget; manages team activities)
- Cost consciousness (conserves organizational resources; develops & implements cost saving measures; works within approved budgets)
- Understands how own role impacts others in the organization
- Medical Knolwledge (Understanding of the drug; indications, most frequent adverse events; competitive drug names and companies; therapeutic are landscape)
- Demonstrates integrity and ethical behavior
- Demonstrates proper business etiquette and courtesy in all business settings
- Demonstrates understanding and knowledge of industry
- Demonstrates strong interest in and respect for audience, especially a client or faculty member
- Flexibility (remains open to others’ ideas and tries new things; willingness and ability to change tasks quickly as business needs dictate)
- Adapts to changes in the department workload; balances department and individual responsibilities
- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit
- Puts success of team above own interests; able to build morale and group commitments to meet goals and objectives; supports everyone's efforts to succeed; encourages collaboration to meet company and department objectives
- Organizational support (Supports organization’s goals and values; recognizes accomplishments of other team members; benefits organization through outside activities; advocates company-wide position and goals)
- Proactively seeks out opportunities to support and assist members of team and can be counted on for a complete work product
- Assumes proactive role in identifying department staffing needs in order to successfully meet client/company objectives; recognizes strengths in team members that can complement client needs
- Takes ownership & accountability for work; applies feedback to improve performance;
- Fosters quality focus in others; recognizes weaknesses or performance gaps and implements appropriate training
- Assertively takes initiative to find best solutions to problems, get information, or meet deadlines
- Takes responsibility for subordinates’ activities
- Improves processes, products, and services in response to department, business and/or client needs
- Solicits and applies client feedback (internal/external)
- Ability to effectively lead meetings
- Ability to effectively manage subordinates’ workload and adjust department resources accordingly
- Ability to direct tasks of others
- Provides guidance & orientation to internal/external clients as applicable
- Proactively manages education process (including AMA/FDA/PhRMA guidelines to internal/external clients as applicable)
- Motivates others to perform for the benefit of the team
- Coaches team members to better meet goals
- Sets an example for team members
- Encourages integrity and ethical behavior
- Uses diplomacy while encouraging others to achieve objectives; diplomatically addresses performance issues when objectives are not met
- Recognizes accomplishments
- Empowers staff to meet objectives
- Fosters communication, cooperation, and respect among team members
- Seeks to challenge team members through new opportunities
- Develops subordinates’ skills and encourages growth
- Provides regular performance feedback
- Includes staff in planning, decision-making, facilitating, and process improvement
- Makes self available to staff
- Continually works to improve supervisory skills
- Approaches others tactfully
- Treats others with respect and consideration regardless of their status or position
- Keeps relationships with clients on a professional level; fosters sense of camaraderie and cooperation with client representatives and faculty
- Keeps emotions under control; uses reason even when dealing with emotional topics; ability to lessen the emotional impact on others when delivering information
- Self-awareness (aware of others’ perception of what is said and how it is said, and how that perception reflects on the company) Ability to self-monitor and respond to others accordingly so communication is clear and understood.
- Personable and approachable; outgoing; comfortable approaching and communicating with a variety of people
- Displays patience and tolerance when working with challenging personalities and situations; ability to guide and direct challenging personalities to resolve ongoing situations
- Conflict resolution (able to resolve conflicts among coworkers/subordinates and clients)
- Speaks clearly and persuasively in positive or negative situations
- Uses good grammar when speaking
- Listens actively (probes for more information before making a judgment)
- Edits written work for spelling and grammar
- Writes clearly and informatively
- Varies writing style to meet needs
- Presents numerical data effectively in accordance with a specific audience
- Ability to effectively present information to top management and/or board of directors
- Responds well to common inquiries or complaints from clients, regulatory agencies, or members of the business community
- Customer service (responds promptly to client needs; responds to requests for service and assistance; meets commitments; solicits client feedback to improve service; effectively manages difficult or emotional client situations)
- Ability to read and interpret written information
- Ability to adapt style of oral communication to audience type
- Ability to simplify complex or technical concepts
- Ability to make effective and persuasive presentations, sometimes in controversial or complex topics, to top management, clients, and/or board of directors
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to generate graphs and and interpret data
- Understands financial concepts such as credit cards, budgets, expense reporting, currency conversion, profit and loss, return on on investment, forecasting, statistical relationships, various financial reports (ability to generate, read, understand and interpret)
- Understands accounting principles such as accounts receivables, accounts payables, reconciliation, checks and balances, job costing, aging, cash flow, and accruals
- Ability to create and modify departmental or project budgets
- Understands relationship between budgets and forecasting
Competitive Salary and Benefits Package